Terms & Conditions

Villas El Rancho Mazatlan Beachfron Resort is a non-smoking resort (No smoking allowed inside your villa). No pets allowed.

Direct Reservations Policies

For reservations made directly with Villas El Rancho (by phone, email, fax or through the online reservations system on our website), the following policies apply:

Payment Policy

Reservations can be paid by credit card (Visa, Mastercard, American Express, Discover, or Diner), cash, or by wire transfer.

Deposit Policy

Prepaid reservations.

Cancellation Policy

• Regular Season
  For reservations during our regular season, cancellations made 7 days or more before the date of arrival will be charged a penalty of two nights at the reserved rate (including taxes). For cancellations made less than 7 days before the date of arrival, or for no-shows (i.e., the guest does not show up for his reservation), there will be no refunds.
• Peak Season
  For reservations during our peak season, all reservations will be charged in full at time of booking, and reservations are non-refundable.

Travel Agencies Reservations Policies

Reservations made through a Travel Agency or Internet Service are governed by the policies of that agency. Please be aware of the terms and conditions they have.

For reservations or questions regarding your reservation, please call us at the toll-free numbers listed here:

from the USA: 1-888-596-5760
from Canada: 1-877-670-7279
from Mexico: 01-800-717-1991

If you prefer, you can also contact us by email: info@elrancho.com.mx

If you are unable to dial a toll-free number, our direct number for reservations and information is:
From USA or Canada: 011 (52) (871) 716-0606
International: + (52) (871) 716-0606